Refund Policy

Thank you for choosing our gaming platform. Please note that, as a general policy, we do not offer refunds for purchases made on our website. All sales, including in-game purchases, subscriptions, or other digital products, are final upon completion of the transaction.

Exceptions

While we strive to ensure a seamless gaming experience, we understand that exceptional circumstances may arise. Refund requests may be considered on a case-by-case basis under the following conditions:

Technical Issues: If you encounter a significant technical issue that prevents access to or use of our services, and the issue is directly attributable to our platform and cannot be resolved by our support team.

Unauthorized Transactions: If you believe a purchase was made without your authorization, please contact our support team immediately for investigation.

Legal Requirements: Where required by applicable local laws or regulations, we will comply with refund obligations as mandated.

Refund Request Process

To request a refund under the above exceptions, please contact our support team at info@stillinawe.com within 7 days of the purchase date. Include the following details:

Your account details (username or email associated with the account).

Transaction ID or proof of purchase.

A detailed description of the issue or reason for the refund request.

Our team will review your request and respond within 5-7 business days. Any approved refunds will be processed to the original payment method used for the purchase.

Non-Refundable Items

The following are explicitly non-refundable:

Virtual currency or in-game items used or consumed.

Promotional or discounted purchases, unless required by law.

Subscriptions that have been partially or fully utilized during the billing period.

Contact Us

If you have any questions about our refund policy or need assistance, please reach out to our support team at info@stillinawe.com.